Steps to Improve Operational Efficiency in a Business


Operational Efficiency should be a continuous process in every organization because of the industry which has become highly competitive. Businesses must boost their operational efficiency whenever possible to compete in this increasingly competitive world. The following steps give you an idea about the importance of operational efficiency and the impact it creates on the growth of a business.

Ease of Communication and Collaboration

The two pillars of strength that enhance the success of a business is communication and collaboration. If the employees, suppliers, partners, and customers have an effective and interactive collaboration between them, the operational efficiency would definitely boost up. This results in reducing costs as well. As far as communication is concerned, you need to use tools like video conferencing, document sharing, calendars etc to augment the communication quality for your employees, regardless of their geographic location. Improving business communication is vital for companies operating in multiple locations.

Quality Customer Service

As per the McKinsey & Company “Today’s consumers do not buy just products or services – more and more, their purchase decisions revolve around buying into an idea and an experience.” In fact, according to a study by Walker, by 2020, customers will value experiences more than prices and products, and 86% of shoppers will spend more for better customer experience. There are four way by which you can improve customer services.

  • Seek Customer Feedback
  • Strengthen your Customer Service Team
  • Establishing Customer Services Standards
  • Leverage Multi-channel servicing


Advanced Technology

When the need for operational efficiency arises for a business, technology plays a huge part. Technological advancements like deep learning and artificial intelligence have made routine tasks easier and have lead to improved operational efficiency.

Employee Satisfaction and Productivity

Getting the best out of your employees goes beyond remuneration and benefits. It also includes creating workspaces that are safe, inspiring and enjoyable. Recognizing good work, offer opportunities for learning, open communication channels are some of the ways wherein we can improve employee satisfaction. At the same time, it is very important for a business to make sure that every employee is contributing towards the organization. Evaluating productivity and use information systems to manage and train employee on quality tools can improve overall operational efficiency.

Setting up the Right Infrastructure

Setting up the right infrastructure is a very critical need for your business to improve its operational efficiency. For augmenting the growth of your business, you need to have good systems and networks. Eventually, this leads to flexibility and scalability of your business. Using cloud infrastructure can customize your usage and save you money from having to spend on high priced hardware. Another way of increasing your operational efficiency can be done by using CRM tools to manage customer issues and avoiding communication gaps.


The above-mentioned steps can be followed by a business to increase its operational efficiency. These steps can help you compete with your competitors and following even a few of them can augur the growth of your business.